Mobile / Live
These terms set out the rules that apply when you open and use your ba994 account — covering how we handle transactions, what you can do in the lobby, and what happens if something needs to be resolved. Access and eligibility depend on your local law and the regions where ba994 operates.
By creating and using a ba994 account, you confirm that you have read these terms and that you meet the eligibility requirements for your region. These terms apply to every action taken inside your account — from browsing the slot lobby and live casino tables to initiating a deposit through Nagad, completing a withdrawal via Rocket, or requesting a Bank Transfer. They also cover how we process account verification requests and how disputes are raised. Where local law in Bangladesh restricts or conditions online gaming activity, those restrictions sit alongside these terms — they do not disappear because you have accepted this agreement. We do not override applicable law; eligibility to use ba994 depends on what is permitted in your location. We may update these terms when our services change. When that happens, we post the revised version with a notice inside the account area. Continuing to use ba994 after a posted update means you accept the revised terms. If you disagree with any change, the correct step is to stop using the account and contact support to discuss your options. Your Nagad, Rocket or Bank Transfer transaction history remains accessible in your account wallet regardless of any policy revision.
These terms do not apply equally to every part of ba994. Understanding exactly where this policy reaches — and where it stops — helps you know your position before you act.
These terms fully govern how you open, close, suspend or recover a ba994 account. Steps shown in your account settings — including wallet verification and login credentials — are subject to this agreement. Eligibility depends on your region and local law.
Deposits and withdrawals through Nagad, Rocket and Bank Transfer fall inside this policy. Limits, verification checks and processing steps shown in your account wallet are part of the agreement. We do not set or guarantee timing outside what is shown at the time of the transaction.
The game lobby — including slots from PG Soft and Pragmatic Play, live tables, and the sportsbook — is subject to these terms for access and fair-use conditions. RTP figures are shown only where a game or studio exposes them directly in the interface.
Payment processors, game studios and any external links from ba994 operate under their own separate terms. We are not responsible for the policies of third-party services. If a Nagad or Rocket transaction is delayed by the payment network, their terms apply to that portion of the process.
These terms give you specific, practical rights over your ba994 account. You can review your full transaction history — Nagad deposits, Rocket withdrawals and Bank Transfers — directly inside the wallet section without needing to contact support first. If any account detail is incorrect, such as a registered mobile number or payment method label, you can request a correction through the account settings page and follow the verification steps shown there. Where a transaction appears in dispute, the account dashboard shows the reference number you need to raise it formally. You are entitled to ask questions about how your data is held and what records we keep — submit that request through our published support routes and we will respond with the information we are able to share. These rights sit alongside any rights you hold under applicable law in Bangladesh, and they do not replace or reduce those statutory entitlements.
Your full wallet history — Nagad, Rocket and Bank Transfer entries — is available inside the account panel. No support ticket is needed to view past transactions; the records are yours to check at any time.
If your registered contact number or wallet reference is wrong, open the account settings page and follow the correction and re-verification steps shown there. Do not leave an incorrect payment detail in place, as it affects withdrawal routing.
Any question about your account data, a specific transaction, or how these terms apply to your situation can be submitted through live chat or the support form. Reference your account ID when you write so our team can locate your records.
If your question is not resolved at first contact, ask for it to be escalated within the support queue. We aim to keep each step visible in the conversation thread so you can track progress without re-explaining your case.
If any part of these terms is unclear, or if you need to act on a right described above, use the contact paths below. We only list routes that are published and reachable from inside your ba994 account.
Open the chat window from any page inside your signed-in account. Quote your account ID and the specific term or transaction you are asking about so the support agent can locate your record without additional back-and-forth.
The support form sits in the Help section of your account. It accepts account ID, transaction reference and a description of your query. Use this route for written records of a formal question or correction request tied to these terms.
Email contact details are published in the Help and Contact section of your account area. Include your registered mobile number, your account ID and a clear summary of the terms-related matter so we can respond to the right point without delay.
We hold account data — including registered payment details for Nagad, Rocket and Bank Transfer — only for as long as it is needed to operate your account and meet any applicable legal retention requirement. You can ask what data we hold by submitting a request through live chat or the support form. We do not sell information to third parties.
Your login credentials are stored in encrypted form. If you suspect unauthorised access, use the account recovery path shown on the login page immediately and then contact live chat with your account ID so we can review recent session activity.
We use cookies to keep your session active, remember lobby preferences and monitor for unusual account behaviour. Cookie settings are adjustable in your browser. Disabling all cookies may affect how certain account pages load on your mobile device.
Transaction records tied to Nagad, Rocket and Bank Transfer are retained in line with applicable financial and legal requirements. When an account is closed, we keep only the records we are required to hold; everything else is removed within the period stated in the account closure notice.
If you want to request a change to how we hold or use your data — or if you want to close your account — submit the request through the support form with your account ID. We will confirm receipt and tell you the next steps by return.
The questions below cover what we hear most from account holders after they read through these terms. If your question is not here, the support form or live chat inside your account is the right next step.
These terms apply to all ba994 account holders. Whether you can legally use the platform depends on local law in your region. We do not determine that on your behalf — it is your responsibility to confirm that your use is permitted under applicable law where you are located.
If your account is suspended, any balance held in your account wallet — including funds deposited via Nagad or Rocket — remains visible in your account record. Contact support through live chat with your account ID to understand the steps required to resolve a suspension and access your balance.
No. When we update these terms, we post the revised version and display a notice inside the signed-in account area. You will see the notice the next time you log in. Continuing to use ba994 after that point constitutes acceptance of the updated terms.
Open your wallet history inside the account panel and locate the transaction reference number. Submit that reference via the support form or live chat so our team can investigate. Do not share your login credentials with anyone in the process of raising a dispute.
Game content — slots, live tables and other titles — is supplied by the studios whose work appears in the lobby, such as PG Soft and Pragmatic Play. You are granted a limited right to access that content through your account; you do not acquire any ownership right over the content itself.
We retain only the records we are required to keep under applicable financial and legal rules after account closure. The closure notice sent to your registered contact will state the specific retention period that applies to your account records at that time.