ba994 Privacy Policy: How We Handle Your Information
ba994 collects only the information needed to run your account, process transactions through Nagad, Rocket or Bank Transfer, and keep your session secure. This policy tells you exactly what we collect, why we hold it, and what you can do about it — access and eligibility depend on your local law and eligible regions.
Account data transparency
Local payment context: Nagad, Rocket, Bank Transfer
Your right to review and correct
Contact route for data requests
POLICY POSTURE
What Data We Collect and Why We Hold It
When you open an account with us, we collect the registration details you enter — name, email address, and the contact information needed to verify identity. When you make a deposit or withdrawal using Nagad, Rocket or Bank Transfer, we record the transaction reference and amount so your account wallet reflects the correct balance. We do not store your full wallet credentials; the payment processor handles that step under its own security framework. We also collect device and browser session data — page views, click paths and session duration — to understand how the site is used and where navigation can be improved. This data is held only as long as it serves a clear operational purpose: maintaining your account record, resolving disputes, or meeting obligations that apply in eligible regions. We do not sell your personal data to third parties for marketing. Where we share data with a service partner — for example, a payment processor or a fraud-detection service — we do so only to the extent needed to fulfil the function you asked for. Any data sharing with studios such as PG Soft or Pragmatic Play is limited strictly to game-session records and does not include your payment or identity details. Availability of all services depends on your local law and the eligible regions we operate in.
Nagad
Transaction references linked to your Nagad deposits are stored in your account wallet record for reconciliation. We do not hold your Nagad PIN or credential — the Nagad processor manages that step separately.
Rocket
Rocket transfer records are kept in your account history. If a transaction requires investigation, this log is the source we use — your Rocket account credentials remain with the Rocket platform at all times.
Bank Transfer
Bank Transfer references and confirmation codes are stored against your account wallet to confirm settlement. We retain this only for the period needed to resolve any payment query you raise with us.
POLICY SCOPE
Where This Policy Applies and What It Covers
Not every interaction with ba994 falls inside the same boundary. This section sets out clearly what this policy governs, what sits at its edge, and what falls outside it entirely. Understanding the scope helps you know which choices are yours to make directly through your account and which require a separate request. Access to account functions and the scope of data held depend on your local law and eligible regions.
Account Access
All data collected when you create, log into or update your ba994 account sits inside this policy. This includes your profile fields, email address and any identity verification documents you submit through the account verification step.
Transactions
Payment records tied to Nagad, Rocket or Bank Transfer deposits and withdrawals are covered by this policy for the portion we hold. The payment processor's own policy governs the credential and authorisation data held on their side.
Site Content and Sessions
Session logs, page-view data and game-session records generated while you browse the lobby or play titles from studios like Bigtime Gaming or Microgaming are captured under this policy and used only to improve navigation and resolve disputes.
Third-Party Services
Links to external sites, third-party customer tools or payment platforms operate under their own privacy terms. ba994 is not responsible for data practices on sites or services outside the domain ba994 — check those policies directly.
ACTIONS YOU CAN TAKE
Practical Steps to Exercise Your Privacy Rights
Your account record is not locked away. There are four concrete actions you can take at any time under this policy. First, you can review the data we hold by opening the account settings page and checking the profile section — name, email and contact fields are visible there. Second, if any detail is wrong, you can correct it directly in the same section; changes take effect as soon as you save. Third, if you have a question about what data we hold beyond what is visible in your account — for example, historical transaction records or session logs — you can raise a request through our support contact route. Fourth, if you want to request deletion of personal data that is no longer needed for a legitimate operational purpose, submit the request in writing through the email support route. We will acknowledge the request and confirm which data can be removed, and which must be retained to meet obligations in eligible regions. Where local law affects what we can delete or share, we will explain that to you clearly in our reply.
Review Your Record
Open the account settings page and check the profile section. Your registered name, email and contact details are shown there — no separate request needed for these fields.
Correct Account Details
Edit any incorrect field directly in account settings and save the change. If a field is locked — for example, an identity-verified field — raise a correction request via the email support route.
Request Transaction History
Your Nagad, Rocket and Bank Transfer transaction records are listed in the account wallet section. For older records not shown there, contact support with your account ID and the date range you need.
Submit a Data Deletion Request
Write to us using the email contact route on the support page. State which data you want removed and your account ID. We will confirm what can be deleted and what must be retained under applicable regional obligations.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
If your question is not answered by the policy text above, or if you want to make a formal data request, the routes below are the ones to use. We respond through the same channel you contact us on, so keep the conversation thread open for our reply. Use the route that matches your query type — account detail questions go to account support; formal written data requests go to email.
Email Support
Send your data request, correction notice or deletion query to the email address published on the ba994 contact page. Include your account ID and a clear description of the data in question.
Live Chat
For account-level questions about what data is visible in your profile or wallet, start a live chat session from any page in the lobby. The support team can point you to the right account section or escalate a formal request.
Account Support Page
The support page at ba994 lists the current contact routes and any updates to how we handle data queries. Check there first if you are unsure which route to use for your specific question.
HOW WE MANAGE YOUR DATA
Data Handling, Cookies, Security and Retention
Handling your data responsibly is not a legal formality for us — it is part of how the account relationship works. Here is what we actually do across four areas you can verify or act on directly through your account or a support request.
Cookies and Session Tracking
We use session cookies to keep you logged in and analytical cookies to understand how the lobby is navigated. You can adjust cookie preferences through your browser settings at any time. We do not use third-party advertising cookies to profile you across other sites.
Account Security
Your account is protected by password authentication. If you suspect unauthorised access, change your password immediately through the account settings page and contact support via live chat. We do not store passwords in readable form.
Data Retention Period
We keep your account record for as long as the account is active and for the period required to meet obligations in eligible regions after it closes. Payment references tied to Nagad, Rocket or Bank Transfer are held for the reconciliation period and then archived or deleted.
Policy Updates
When this policy changes in a material way, we publish the updated version at ba994/privacy-policy/ and note the revision at the top of the page. Continued use of the account after a policy update means you have seen the revised terms — check this page if you want to confirm the current version.
POLICY FAQ
Common Questions About Privacy at ba994
These are the questions we receive most often about how your data is handled. If your question is not here, use the email or live chat route listed in the contact section above.
What personal data does ba994 collect when I open an account?
We collect your name, email address, contact details and any identity documents you submit during verification. We also record device and session data to keep navigation working correctly. No payment credentials are stored on our side — Nagad, Rocket and Bank Transfer handle those directly.
Can I see all the data ba994 holds about me?
Most of your data is visible in the account settings and wallet sections. For records not shown there — such as older session logs — contact us via email with your account ID and we will confirm what we hold and how to access it.
How do I correct wrong information in my account?
Open the profile section in account settings and edit the incorrect field directly. If the field is locked because it was identity-verified, raise a correction request through email support with a brief explanation of what needs to change.
Does ba994 share my data with PG Soft, Pragmatic Play or other studios?
Game studios receive only the session data needed to run a game you open — such as game ID, round result and session token. They do not receive your payment details, wallet balance or identity documents. Data shared with studios is limited to what the game function requires.
Can I request that ba994 delete my personal data?
Yes. Send a written deletion request to the email contact route on our support page, including your account ID and the specific data you want removed. We will confirm which data can be deleted and which must be retained under regional obligations before proceeding.
How does ba994 handle my Nagad, Rocket or Bank Transfer payment data?
We store only the transaction reference, amount and date against your account wallet. We do not hold your wallet PIN, bank account password or authorisation credential — those stay with the payment processor. If a transaction needs investigation, we work from the reference record in your account history.
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